SlotPlanet Privacy Policy

At Slot Planet, we are committed to protecting your personal data and respecting your privacy whenever you use our website, our SlotPlanet app, or any of our gaming services. This privacy policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By registering an account or using our services, you agree to the practices described below.

Who We Are

Slot Planet is operated by White Hat Gaming Limited, a company registered in Malta under number C73232, with its registered office at 85 St John Street, Valletta VLT1165. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/370/2017. Our group company, White Hat (Holdings) Limited, registered in Gibraltar under number 109784, supports us with marketing, systems development, payment processing, and customer service functions. Throughout this policy, "we," "us," and "our" refer to SlotPlanet and its associated group companies acting as data controller and processor of your personal information.

Information We Collect

We collect personal data directly from you and automatically through your use of our platform. When you complete your slot planet register process, we ask for information such as your full name, date of birth, address, email, phone number, and payment details. We also collect data when you use your slotplanet login credentials to access your account, including your login history and device information.

• We collect identity and verification documents required to comply with anti-money laundering and responsible gaming regulations.
• We collect financial information relating to your slotplanet deposit and slot planet withdrawal transactions, including payment method, amounts, and transaction dates.
• We gather gameplay data, including which slots, live casino tables, and jackpot games you play, your betting patterns, and your wins and losses.
• We record communications with our support team, including live chat transcripts and emails sent to support@slotplanet.com.
• We collect technical data such as IP address, browser type, device identifiers, and usage statistics when you access our website or our slotplanet casino app.

How We Use Your Data

We use the information we collect to operate our services responsibly and lawfully. Our SlotPlanet platform relies on your data to verify your identity, process your slotplanet deposit and withdrawal requests, prevent fraud, and comply with our licensing obligations under Maltese law. We also use your data to personalise your experience, including tailoring offers through our Super Stars VIP club and administering any slotplanet bonus code or slot planet promo code you redeem.

• We use your data to manage your account, including your slot planet login sessions and security settings.
• We use your data to process deposits and withdrawals through our supported payment methods.
• We use your data to communicate important account, promotional, and regulatory information.
• We use your data to detect and prevent fraudulent or unauthorised activity.
• We use aggregated data to improve our games, our live casino offering, and our overall SlotPlanet service.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, and analyse how you interact with our website and our SlotPlanet app. Cookies also help us measure the effectiveness of our promotions and ensure our site functions correctly across desktop, mobile, and app versions. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including your ability to complete a smooth slotplanet casino login.

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties who help us deliver our services, including:

• Our group company, White Hat (Holdings) Limited, which supports marketing, systems development, payment processing, and customer services on our behalf.
• Payment providers such as Visa, Mastercard, Neteller, and Interac, which process your slotplanet deposit and withdrawal transactions.
• Identity verification providers, who assist us in confirming your age and identity before you can complete a slot planet register application or withdraw funds.
• Regulatory bodies, including the Malta Gaming Authority, when required for compliance or licensing purposes.
• Professional advisors, auditors, and law enforcement agencies, where legally required.

We may also disclose your data if we are involved in a merger, acquisition, or sale of assets, subject to appropriate confidentiality arrangements.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our SlotPlanet systems use encryption, secure servers, and restricted access controls. While we take security seriously, no online transmission is completely secure, and we encourage you to keep your slot planet login credentials confidential and use a strong password.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including regulatory record-keeping obligations under our Malta Gaming Authority licence. If your account becomes inactive for twelve months, we retain your data in accordance with our terms, and applicable inactivity fees may apply. When retention is no longer required, we securely delete or anonymise your information.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. These include the right to access, correct, or delete your data, restrict or object to processing, request data portability, and withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below. You also have the right to lodge a complaint with the Malta Gaming Authority or your local data protection authority if you believe we have not handled your data appropriately.

International Data Transfers

As our operations involve group companies based in Malta and Gibraltar, your data may be transferred outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, consistent with applicable data protection laws.

Age Restrictions

Our services are intended only for individuals aged 18 or older. We do not knowingly collect personal data from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our SlotPlanet services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this policy, wish to exercise your data protection rights, or need assistance with your account, slotplanet withdrawal, or slotplanet deposit, please contact our support team at support@slotplanet.com. Our customer support is available via live chat 24/7 and by email, with replies typically provided within 24 hours.